Privacy Policy

Introduction

We collect very little personal data about you, but at times we do have to collect certain information in order to provide you the best service that we can. This privacy policy is a generalised privacy policy for Boardies IT Solutions. If you are using another service or app of ours, it may be subject to its own privacy policy. This will be linked to either in the footer of the web pages (if a web service) or at the launch of a newly installed app or within the about section of an app.

What We Collect?

For most of our services, we don't directly collect any information ourselves. However, our websites and web apps use Google Analytics in order to determine how our website and web apps get used and use the data provided in order to make decisions on where we should focus changes and improvements. However, the data collected is not stored by us and it does not contain any personally identifiable information.

Support Portal

If you are raising a new support ticket, feature request or raising a new issue with one of our apps or services then we will collect personally identifiable information. However, this is provided by the yourself, the user of the service. The information we collect will be your name and email address so that we can contact you in order to get more information about your issue and provide you with updates if required. We also collect analytical data, such as your IP address, country and town in order to determine where the most issues are being raised and for determining abusive locations that may be submitting spam to our web service. The information collected through our support portal is not used for anything else, other than the purpose of providing support with what you raised via the portal, we will never sell or provide access to any third party unless we are legally obliged to do so.

Crash Monitoring

This part of the policy is subject to change, we will notify you of any changes via our twitter feed and via any services that you use that are affected by this part of the privacy policy. The information that we collect via a crash is not personally identifiable to you as a user of the app.

Some of our apps will provide crash detection. This is an actively developed crash monitoring solution developed in house by Boardies IT Solutions. This is currently used by our android apps, however, other services will likely be using this in the future and will also be made available when we have completed the project and completed our internal testing.

If you have any questions or concerns, or wish to have your data anonymised such as for your support tickets etc, then please email us [email protected].